Frequently asked questions

Choose your device and model, describe the problem, pick how we should get the device (pickup and delivery, or workshop drop-off), then enter your address and contact details. You review everything before submitting and get a booking number straight away.

iPhone, Samsung, MacBook, Windows laptops and iPad. See the iPhone repair in Dubai, Samsung, MacBook, laptop and iPad pages for common repairs.

No. Choose that you are not sure of the model and we identify it when we have the device. An unknown model never blocks a booking.

No. There are no customer accounts. Your booking number and phone number are all you need to track your repair.

Yes, and both are free. We collect your device from major areas of Dubai and throughout the UAE, repair it at our workshop in Deira, and deliver it back. We confirm pickup for your address before your booking is finalised.

No. Every repair is done at our workshop in Deira, where we have the tools and testing equipment to do it properly. We collect the device from you and return it once it has passed its quality check, both free of charge.

Major areas across Dubai, plus Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain. See all service areas.

Yes. Choose workshop drop-off when you book. Our workshop address and hours are on the contact page.

For repairs we price upfront, the exact price for your model appears during booking; the prices page shows starting prices. Anything that needs inspection first is diagnosed free and quoted before any work begins.

Yes. If your issue cannot be priced upfront, we inspect the device at our workshop at no cost and confirm the required repair and applicable price.

No. Pickup and return delivery are free, so there is no collection fee, and no tax is added on top. For a repair priced when you book, the price you see before you confirm is your total.

You pay once your repair is complete, not when you book. For a repair priced when you book, you can then pay online through our payment provider, Ziina, from the Track Repair page. For a repair priced after diagnosis, we tell you how to pay when we send you the price.

If you booked a repair with a published price, you chose that repair and saw its price when you booked. If the price depends on the diagnosis, we diagnose the device at our workshop and confirm the required repair and applicable price according to our current service process.

The estimated time is shown next to each priced repair before you book. Common repairs like screens and batteries are often same-day. For diagnosis-based repairs, we give you a timeframe with the confirmed price.

Enter your booking number and phone number on the Track Repair page to see which stage your device is at, from collection through diagnosis, repair, quality check and delivery.

We tell you what we found and return the device. You are not charged for a repair that did not happen, and the diagnosis is free.

The warranty period is set per repair and shown before you book, or given with the price for a repair quoted after diagnosis. Read the warranty policy for what it covers and how to claim.

No. Once a booking is placed it cannot be cancelled by the customer, so please check the details before you confirm. You only pay once a repair is complete. The refund and cancellation policy has the details.

Most repairs, such as screens, batteries, back glass, cameras and charging ports, do not require a factory reset or touch your data. If a specific repair carries any data risk, we tell you before starting so you can back up first. Our guide to what to do before a phone or laptop repair covers backups, Find My and passcodes step by step.

The booking form never asks for it. Some checks, such as testing Face ID, cameras or the display, can only be completed on an unlocked device. If that applies to your repair, we explain why before asking.

We use them to arrange and carry out your repair, contact you about it, and take payment. The privacy policy lists everything we collect and who processes it.